How Hub Group Paved the Way Ahead With a Rebrand and Website

An integrated brand and site redesign.

CLIENT

ADVANCED BIONICS

SERVICES

MARKETING STRATEGY
CONCEPTUAL DEVELOPMENT
CREATIVE PRODUCTION

THE CHALLENGE

Position three specific cochlear implant products under one all-encompassing campaign (The Marvel platform) with Phonak, the world’s leader in hearing aids.
Better Serving Web Users with Human-Centered Design

The Mission.

InsureKidsNow.gov must meet the needs of both eligible families and outreach partners. That means providing the right experience for a parent in California who’s ready to apply or a nonprofit executive in Kentucky learning about the initiative for the first time. CMS needed to consider the characteristics and goals of each audience in every design decision.

The Results.

Reingold equipped CMS to optimize the user experience with user personas that describe website visitors, and journey maps that track their online behaviors — all built on analytics, keyword research, and stakeholder interviews. These snapshots show the typical goals, motivations, and challenges of users in each stakeholder group and map them to InsureKidsNow.gov.

Reingold’s turnkey strategic framework enables CMS to factor user needs and strategic goals into every facet of the website, while also considering our recommendations for optimizing the user experience, information architecture, content strategy, and technical infrastructure.